Unable to View Window on Sequoia
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Brian
I've tried reinstalling the app, but I have yet to be able to view the app on the Sequoia OS. I am currently on 15.4 OS, but this hasn't worked on any version. When clicking on the icon in the toolbar, it acts like opens a window, but it's completely transparent and simply covers up whatever is on my desktop in that area.
Benjamin Battin
Hi Brian,
I hope you're doing well.
Do you mean that you're unable to see the main app window on your computer (without any sharing session running) or that when you're invited in a sharing session you're unable to see the app main window on the remote computer ?
In the latter case, you just have to include Drovio windows to the screen capture (Drovio windows are excluded by default): preferences -> screen sharing -> uncheck ''Exclude Drovio windows from capture".
If this is the first scenario, I'm not aware of such a bug and we can plan a quick debug call together so I can see things by myself. Please book a time slot here: https://calendly.com/benjamin-drovio/30min
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Brian
Benjamin Battin The latter. The menu doesn't show, although it tries to. Schedule a slot for Monday. I can record a video and send it to you via email if you wish.
Benjamin Battin
Brian: Yes please, could be relevant. You can send the video to benjamin@drov.io
Benjamin Battin
Brian: Just saw your video. Seems to be remote machines right? self-hosted ones or hosted by services like MacStadium?
Benjamin Battin
or maybe standard machines accessed remotely through macOS remote desktop feature?
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Brian
Benjamin Battin Yeah, it's a headless that I access via the macOS remote feature. The menu worked find on the machine when it was on previous operating systems such as Sonoma.
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Brian
Benjamin Battin The Sonoma computer I accessed via the same method, although that one is a desktop, not a headless.
Benjamin Battin
Brian: Okay I think I got this Brian.
The fact is since Sequoia, the vnc process uses windows exclusion flags that we are also using to prevent our windows from being captured during a Drovio session.
I've tried on my side and it appears that if I have a local user + a vnc one, the Drovio window appears locally but not remotely (but only since Sequoia).
As a workaround while waiting for our big refactor you can disable Drovio windows exclusion:
- Connect to the Sequoia machine remotely
- Kill the drovio-core process (wait for drovio-gui process auto closing)
- Go to /Users/<your_user>/Library/Application Support/Drovio and edit settings.conf
- Replace the [screen_sharing][exclude_app_from_capture] value from 'true' to 'false'
- Restart the app
Your problem should be solved but at the price of Drovio windows being captured during Drovio sessions.
Let me know if this solves your issue. Best.
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Brian
Benjamin Battin Yep, that appears to have fixed the issue. Confirmed that I could log in and see the other users just fine. Thanks for looking into this!
Benjamin Battin
Brian: Perfect! Always happy to help. Bye.