Nice tool... it did work, but since a couple days I am waiting for response forever. What could I do? Reinstall? Thanks for your help ------------------ Hardware information Project version: 3.4.0 x86_64 CPU type: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz Number of Cores: 8 Ram: Percent of memory in use: 25 Physical memory: Total(33226972KB) Free(24762952KB) Paging file: Total(38207708KB) Free(30046528KB) Virtual memory: Total(137438953344KB) Free(137433713364KB) Extended memory: Free(0KB) OS: Windows OS Version: 10.0.19044 OS Service pack: 0.0 OS other: Suite(256) ProductType(1) PlatformId(2) Monitor: Monitor : count(2) Left(0) Top(0) Width(3840) Height(1080) Monitor: DeviceName(\\.\DISPLAY1) DeviceString(Intel(R) Iris(R) Xe Graphics) StateFlags(5) Primary monitor: dmPosition.x(0) dmPosition.y(0) dmPelsWidth(1920) dmPelsHeight(1080)Monitor: DeviceName(\\.\DISPLAY2) DeviceString(Intel(R) Iris(R) Xe Graphics) StateFlags(1)dmPosition.x(1920) dmPosition.y(0) dmPelsWidth(1920) dmPelsHeight(1080) Audio devices: Audio Devices Input: Headset Microphone (Jabra Link 370)({0.0.1.00000000}.{50b7eced-fb17-4e0e-8f5f-5b8f713f1174}), Headset Microphone (Jabra Evolve 75)({0.0.1.00000000}.{b4f1bdeb-f78f-4446-90df-eb426e998980}), Microphone Array (Intel® Smart Sound Technology for Digital Microphones)({0.0.1.00000000}.{ebbc0239-0cc6-4cdb-a85a-4895302eb74a}), System audio loopback(loopback) Output: Headset Earphone (Jabra Evolve 75)({0.0.0.00000000}.{0f818167-5835-43e0-acf2-b73287023f59}), Headset Earphone (Jabra Link 370)({0.0.0.00000000}.{be7a4041-4f22-425b-919f-8141ad5df37a}), Lautsprecher (Realtek(R) Audio)({0.0.0.00000000}.{d360e6b8-0d23-48b8-b9f2-7c6f0a15d7c0}) Config file: { "audio" : { "agc_enabled" : true, "audio_input_device_guid" : "0", "audio_input_device_name" : "System", "audio_input_muted" : false, "audio_output_device_guid" : "0", "audio_output_device_name" : "System" }, "clipboard" : { "enabled" : true }, "drawing" : { "automatically_fade_away" : true }, "files" : { "received_files_path" : "C:\\Users\\REINLTH\\Documents\\Drovio\\Received Files\\", "sessions_records_path" : "C:\\Users\\REINLTH\\Documents\\Drovio\\Sessions Records\\" }, "input" : { "mode" : "synchronized", "synchronized_mode_timeout" : 2000 }, "invite_users" : { "max_count_recent_invited_users" : 10, "recent_invited_users" : [] }, "local_user" : { "show_users_panel" : true }, "logging" : { "maximum_days" : 7, "path" : "C:\\Users\\REINLTH\\AppData\\Local\\Drovio\\Logs\\", "severity" : "info" }, "misc" : { "auto_update" : true, "autoboot" : true, "check_use_engine_installed" : true, "enable_dnd" : false, "launch_as_service" : false, "notify_chat" : true, "notify_online" : false, "notify_with_sound" : true, "show_tour" : false, "spotlight_with_sound" : true }, "msteams_integration" : { "default_msteams_sharing_type" : "screen" }, "native_client" : { "always_show_session_bar" : true, "enable_modifier_keys" : true, "session_quality" : "best_image", "start_as_fullscreen" : false }, "port_allocator" : { "enabled" : false, "max_port" : 0, "min_port" : 0 }, "proxy" : { "enabled" : false, "hostname" : "", "port" : 0, "username" : "" }, "rating" : { "show_less" : 20 }, "screen_portion" : { "saved_rects" : [] }, "screen_sharing" : { "automatic_framerate" : true, "constant_framerate" : 20, "full_resolution_capture" : false, "preferred_video_codec" : "VP8" }, "sentry" : { "enabled" : true }, "server" : { "automatically_sign_in" : true, "password_admin_is_empty" : true, "password_is_empty" : true, "peer_connection_timeout" : 30000, "retry_interval" : 5000, "url" : " https://app.drovio.com ", "user_email" : "", "user_session" : "empty" }, "session_bar" : { "always_show" : true }, "shortcuts" : { "accept_invitation" : { "enabled" : true, "portable_text" : "Alt+A" }, "audio_state" : { "enabled" : false, "portable_text" : "Alt+M" }, "chat" : { "enabled" : false, "portable_text" : "Alt+C" }, "draw_input_mode" : { "enabled" : false, "portable_text" : "Ctrl+Alt+D" }, "draw_together_input_mode" : { "enabled" : false, "portable_text" : "Ctrl+Alt+Shift+D" }, "end_session" : { "enabled" : false, "portable_text" : "Alt+Q" }, "free_control_input_mode" : { "enabled" : false, "portable_text" : "Ctrl+Alt+F" }, "ignore_invitation" : { "enabled" : true, "portable_text" : "Alt+I" }, "record_session" : { "enabled" : false, "portable_text" : "Alt+R" }, "session_bar" : { "enabled" : false, "portable_text" : "Alt+H" }, "spotlight_input_mode" : { "enabled" : false, "portable_text" : "Ctrl+Alt+S" }, "swap_session" : { "enabled" : false, "portable_text" : "Alt+S" }, "user_list" : { "enabled" : false, "portable_text" : "Alt+U" } }, "slack_integration" : { "default_slack_sharing_type" : "screen" }, "users_options" : { "default_user_privileges" : "user", "show_names_cursors" : "display_cursors", "show_shared_area_border" : { "screen" : false, "screen_portion" : true, "window" : true } }, "webcam" : { "webcam_background_list" : [], "webcam_background_path" : "", "webcam_device_guid" : "\\\\?\\usb#vid_30c9&pid_0046&mi_00#6&d36a643&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\\global", "webcam_device_name" : "HP HD Camera" } }