Audio Problems with 3.6.1 (denoiser?)
in progress
J
Julian Kalinowski
Hi, starting with Drovio 3.6.1, colleagues are reporting they cannot hear me very well. Often, they cannot understand what i say at all.
I double-checked with Drovio 3.6.0 and i have no problems with the old version, also no problems with other communication tools.
I suppose there is a compatibility problem with the new denoiser and my hardware/mic (microsoft webcam) or my voice.
I had to switch back to 3.6.0 - is it possible to add a switch to opt-in on the old denoising?
(Tried to send this via drovio "report problem", but it failed to send)
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Hardware information
Project version: 3.6.1 arm64
CPU type: Apple M4 Max
Number of Cores: 16
Ram:
Physical memory: 68719476736
OS:
MacOS OS version: Version 26.6.2 (Build 25G83)
Monitor:
Screen 5 Width: 5120 Height: 1440 Screen 1 Width: 1728 Height: 1117
Audio devices:
Audio Devices Input: default (Microsoft® LifeCam Studio(TM))(AppleUSBAudioEngine:Microsoft:Microsoft® LifeCam Studio(TM):21331000:3), CalDigit Thunderbolt 3 Audio(AppleUSBAudioEngine:CalDigit, Inc.:CalDigit Thunderbolt 3 Audio:20200000:2), Microsoft® LifeCam Studio(TM)(AppleUSBAudioEngine:Microsoft:Microsoft® LifeCam Studio(TM):21331000:3), MacBook Pro-Mikrofon(BuiltInMicrophoneDevice) Output: default (Pebble V3)(AppleUSBAudioEngine:ACTIONS:Pebble V3:㉕捤稰眷㕳愳㤷湲:1), Pebble V3(AppleUSBAudioEngine:ACTIONS:Pebble V3:㉕捤稰眷㕳愳㤷湲:1), CalDigit Thunderbolt 3 Audio(AppleUSBAudioEngine:CalDigit, Inc.:CalDigit Thunderbolt 3 Audio:20200000:1), MacBook Pro-Lautsprecher(BuiltInSpeakerDevice)
Control computer permission set: true
Mic access permission set: true, determined: true
Input monitoring permission set: true
Screen recording permission set: true
Config file:
{
"audio" :
{
"agc_enabled" : true,
"audio_input_device_guid" : "AppleUSBAudioEngine:Microsoft:Microsoft\u00ae LifeCam Studio(TM):21331000:3",
"audio_input_device_name" : "Microsoft\u00ae LifeCam Studio(TM)",
"audio_input_muted" : false,
"audio_output_device_guid" : "AppleUSBAudioEngine:ACTIONS:Pebble V3:\u3255\u6364\u7a30\u7737\u3573\u6133\u3937\u6e72:1",
"audio_output_device_name" : "Pebble V3"
},
Julien Lehuraux
updated the status to
in progress
Re-opening as the issue persists
J
Julian Kalinowski
Hi Julien Lehuraux,
i just tried Version 3.6.2 and without Denoising, Drovio sends everything i say without interruptions as expected.
However, there is a lot of noise - reported by colleagues.
With activated Background Noise Reduction, i get the same problems as before - parts of my voice get cut off, whole words are dropped.
With 3.6.0, there are no such problems, so i will keep using the old version for now. The old Denoising works really well.
For context: I'm using speakers and a camera-integrated microphone, Logitech LifeCam Studio as shown above, on a Mac.
I'm having the same problem when using headphones together with the camera microphone.
No problems when using a Headset for speaker+microphone.
Julien Lehuraux
Julian Kalinowski: Thanks for letting us know and for sharing the tests you did. We'll try to reproduce on our end using a similar setup and we'll see how we can handle that, either by bringing back the old denoising process as an option or fixing the new one.
Julien Lehuraux
updated the status to
complete
Drovio app v3.6.2 comes with further background noise suppression improvements and allows to disable it entirely when your device already handles that. Full changelog is at https://docs.drovio.com/latest/releases/drovio-app/
Julien Lehuraux
updated the status to
in progress
Julien Lehuraux
Hi Julian,
Thanks for reporting, we'll look into that. We'll definitely add a way to disable the new background noise suppression process in the upcoming v3.6.2 release.