Audio Problems with 3.6.1 (denoiser?)
in progress
J
Julian Kalinowski
Hi, starting with Drovio 3.6.1, colleagues are reporting they cannot hear me very well. Often, they cannot understand what i say at all.
I double-checked with Drovio 3.6.0 and i have no problems with the old version, also no problems with other communication tools.
I suppose there is a compatibility problem with the new denoiser and my hardware/mic (microsoft webcam) or my voice.
I had to switch back to 3.6.0 - is it possible to add a switch to opt-in on the old denoising?
(Tried to send this via drovio "report problem", but it failed to send)
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Hardware information
Project version: 3.6.1 arm64
CPU type: Apple M4 Max
Number of Cores: 16
Ram:
Physical memory: 68719476736
OS:
MacOS OS version: Version 26.6.2 (Build 25G83)
Monitor:
Screen 5 Width: 5120 Height: 1440 Screen 1 Width: 1728 Height: 1117
Audio devices:
Audio Devices Input: default (Microsoft® LifeCam Studio(TM))(AppleUSBAudioEngine:Microsoft:Microsoft® LifeCam Studio(TM):21331000:3), CalDigit Thunderbolt 3 Audio(AppleUSBAudioEngine:CalDigit, Inc.:CalDigit Thunderbolt 3 Audio:20200000:2), Microsoft® LifeCam Studio(TM)(AppleUSBAudioEngine:Microsoft:Microsoft® LifeCam Studio(TM):21331000:3), MacBook Pro-Mikrofon(BuiltInMicrophoneDevice) Output: default (Pebble V3)(AppleUSBAudioEngine:ACTIONS:Pebble V3:㉕捤稰眷㕳愳㤷湲:1), Pebble V3(AppleUSBAudioEngine:ACTIONS:Pebble V3:㉕捤稰眷㕳愳㤷湲:1), CalDigit Thunderbolt 3 Audio(AppleUSBAudioEngine:CalDigit, Inc.:CalDigit Thunderbolt 3 Audio:20200000:1), MacBook Pro-Lautsprecher(BuiltInSpeakerDevice)
Control computer permission set: true
Mic access permission set: true, determined: true
Input monitoring permission set: true
Screen recording permission set: true
Config file:
{
"audio" :
{
"agc_enabled" : true,
"audio_input_device_guid" : "AppleUSBAudioEngine:Microsoft:Microsoft\u00ae LifeCam Studio(TM):21331000:3",
"audio_input_device_name" : "Microsoft\u00ae LifeCam Studio(TM)",
"audio_input_muted" : false,
"audio_output_device_guid" : "AppleUSBAudioEngine:ACTIONS:Pebble V3:\u3255\u6364\u7a30\u7737\u3573\u6133\u3937\u6e72:1",
"audio_output_device_name" : "Pebble V3"
},
Julien Lehuraux
updated the status to
in progress
Julien Lehuraux
Hi Julian,
Thanks for reporting, we'll look into that. We'll definitely add a way to disable the new background noise suppression process in the upcoming v3.6.2 release.