Poor screen sharing quality when using different scaling under Windows | Voters

Poor screen sharing quality when using different scaling under Windows

complete

Ralf Scheidhauer

A colleague of mine has set in the Windows display settings under "Scale and Layout" the scale factor to 125% (see screenshot attached).

I have set this to 100% here. When I share my screen to my colleague then my screen looks quite coarse grained to my colleague.

April 29, 2022

Julien Lehuraux

marked this post as

complete

A fix is available with version 3.3.2 🙌 let us know if you still experience any issue with that!

Julien Lehuraux

What's the resolution of your screen? What's the resolution of your colleague's screen? Does using the quality (set to HQ) and/or zoom feature help (available from the "..." on the client)?

Ralf Scheidhauer

Julien Lehuraux: we have the following scenario: the presenter has a 27 inch screen with a resolution of 2560x1440 px. The presenter has a scaling of 100%.
The watcher has a laptop screen with 1920x1080 px, but 125% scaling
When the watcher chooses "Original size" it looks as shown in the screenshot attached.
As you can also see in the screenshot the watcher has HQ enabled.

Ralf Scheidhauer

Additional remark (see attached screenshots): same setup for the presenter as above, but the watcher uses the same screen resolution (on an external monitor) as the presenter (2560x1440 px).

You can see a slight difference depending on whether 100% (looks better) or 125% (looks worse) scaling is used on the watchers side.

Julien Lehuraux

Ralf Scheidhauer: thank you so much for the detailed information, we'll look into that!

Benjamin Battin

Ralf Scheidhauer: Hey Ralf, I've put a fix on our app to deal with this case.
Would you mind testing a pre-release package to verify that it actually solves the problem on your side?
Best

Ralf Scheidhauer

Benjamin Battin: Yes of course: how can I get access to the pre-release?